Customer Service Representative (Temporary)

The Equal Exchange Customer Service Department is seeking a Temporary Customer Service Representative to serve our customers starting late February/early March.  We are looking for a motivated candidate with strong communication and problem-solving skills, excellent attention to detail, and the ability to work well with others.  Previous customer service experience preferred. Equal Exchange is a Fair Trade leader and coffee roaster headquartered in Massachusetts. Founded in 1986, our mission is to create more Fair Trade relationships between farmers and consumers. Our Customer Service Department is located in Canton, MA, just one mile from the Stoughton Target.

Job Description:

  • Employment Status: Temporary
  • Hours: 40 hours per week
  • Department: Customer Service
  • Pay: $12.50 an hour
  • Reports to: Workflow Supervisor

Qualifications:

  • Ability to communicate well with customers, team members, and staff
  • Ability to effectively problem solve with customers and team members and staff
  • Ability to manage time and responsibilities
  • Ability to fill orders effectively and accurately
  • Ability to be flexible & manage several tasks at once
  • Good computer skills
  • Exceptional attention to details
  • Previous customer service experience preferred
  • Experience in progressive organization preferred
  • Interest in Equal Exchange’s mission and customer education 

Responsibilities:

Order Fulfillment & Customer Service

  • Primary phone contact for customers’ orders, inquiries, and service questions
  • Effectively answer phones, take accurate orders, and respond to questions and concerns
  • Understand customer needs
  • Communicate Equal Exchange’s mission
  • Communicate product/equipment knowledge
  • Communicate promotional deals with customers
  • Problem solve with customers and team members
  • Flexibility in performing other tasks, such as packing and shipping orders when necessary
  • Maintain account information electronically
  • Respond to general customer inquiries 

To Apply:
Please email resume and cover letter to eecshiring@gmail.com

Applications are due by Friday, Feb. 17.