Direct Store Delivery Representative/Warehouse Operations/Team Support

Equal Exchange is a fair trade organization and coffee roaster headquartered in West Bridgewater, MA. Founded in 1986, our mission is to create more fair trade relationships between farmers and consumers.  We bypass the conventional marketing system by cutting out middlemen and buying directly from farmer cooperatives. Due to the complex level of training involved with a worker-owner co-operative, Equal Exchange does ask for a two-year commitment to employment. 

This position will work out of the Seattle, WA area with trips to the Portland, Oregon office as necessary. 

Job Description: 
  • Regular, non-exempt position, worker-owner track
  • Hours: 40 hours per week
  • Hourly Compensation: TBD 
  • Benefits: health/dental/vision insurance  coverage, vacations, holidays, sick days, eligibility for worker ownership
  • Reports to DSD Market Developer
  • Responsible for: Direct Store Deliveries and warehouse duties in the Seattle market. Goals and regional office support as determined by supervisor.
Qualifications:
  • An interest in the mission of Equal Exchange
  • An interest in natural foods grocery  retailing and dealing with store workers and their consumers
  • Ability to communicate and problem solve effectively with customers and team members
  • Ability to manage time and responsibilities
  • A desire to learn and contribute to the success of the organization. 
  • Enjoy working as part of a team.
  • An ability to do extensive lifting is required (up to 70 lbs).
  • An ability to pay attention to detail and work accurately.
  • Basic understanding of English.
  • Requires a valid driver’s license.
  • Willingness to do other tasks as needed to support the team as requested by the supervisor
DSD Responsibilities (90%):

Delivery/Merchandising

  • Deliver and Merchandise Equal Exchange products
  • Fill & Clean coffee bins
  • Inventory management/ FIFO (first in first out)
  • Oversees Equal Exchange display maintenance (bin units, grinders, etc.)
  • Generate, pick and deliver accurate orders 
  • Maintains a clean, orderly delivery vehicle, including routine maintenance schedule as delegated by Supervisor
  • Provide a high level of customer service to DSD accounts

Receiving

  • Receive and unload deliveries and transfers
  • Ensure product rotation 
  • Maintains a clean, orderly storage area
  • Keep track and log discrepancies & damage issues
  • Participates in maintaining accurate inventory

Problem-solving

  • Participate with department team-mates to continuously improve our practices and systems. Work in a team-based system with Sales, Customer Service, and other co-workers to build an effective, efficient organization. 
Personnel and Fair Trade Development (10%, approx. 4 hours/week):
  • Participate in weekly staff, team, department and educational meetings 
  • Understand our producer partners, trading policies and the Fair Trade movement
  • Understand and participate in our worker cooperative model

To apply, please send your resume, cover letter and answers to the following to dsdseattle@equalexchange.coop:

  1. What should Equal Exchange’s role be in the current fair trade market?
  2. What role do you think the Seattle DSD person plays in the livelihood of small scale farmers that we support? 
  3. Why are you interested in becoming part of a small, worker-owner sales/distribution team?