|Shipping Policy for Chocolate Products
(Summer or above 75 degrees)
During the summer months Equal Exchange must suspend shipping chocolate bars to most states in order to maintain quality standards. Our products are shipped through UPS in non-refrigerated trucks, and as a result chocolate bars can melt during summer shipments.
We will be shipping full cases of chocolate bars to the following states using insulated EPS foam sheets and gel ice packs: MA, NH, ME, VT, RI, CT, NY, PA, NJ, DE, MD, VA, WV, OH, IN, KY, NC and SC. An additional $3.00 handling fee will be added to your order for each case ordered to cover the cost of cold packing your shipment. A $10.00 handling fee will be added for orders of the Bulk Bag of Organic Dark Chocolate Minis.
Orders for chocolate in states other than: MA, NH, ME, VT, RI, CT, NY, PA, NJ, DE, MD, DC, VA, WV, OH, IN, KY, NC and SC, should be made through our customer service line: 774-776-7333.
Ship dates: Orders with chocolate placed after Tuesday will be held until the following Monday in ensure packages do not sit in UPS warehouses over the weekend.
Shipping address: We recommend that you ship your chocolate to an address where someone will be available to accept your shipment. We are not responsible for packages left outside after delivery where chocolate may melt.
Our full line of chocolate products will become available for purchase online again in October once temperatures have become cool enough to prevent melting. In the meantime, if you do not live in one of the states we can ship to, ask for Equal Exchange fairly traded organic chocolate bars at your local store where they are available year round.
Disclaimer: While we will make every attempt to ensure your order arrives without melting, we make no guarantees. If your choose to place an order for chocolate products through our online store or via customer service between May and October or when the temperature in your area is above 75 degrees, you do so at your own risk.
Cold-Ship Material Recycling: We are constantly looking for better ways to reduce our environmental footprint. Surprising even to us, we have chosen EPS because it can be easily reused and was the only insulation we found to be recyclable.
Here are a few suggestions on how to find a recycling location near you:
* If you have had a good experience with some other insulation that is recyclable, please let us know: firstname.lastname@example.org.