Part-Time Market Basket New England DSD Representative | Equal Exchange
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Part-Time Market Basket New England DSD Representative

Part-Time Market Basket New England Direct Store Delivery (DSD) Representative

Equal Exchange is a fair trade organization and coffee roaster headquartered in West Bridgewater, MA. Founded in 1986, our mission is to create more fair trade relationships between farmers and consumers. We bypass the conventional marketing system by cutting out middlemen and buying directly from farmer cooperatives. Due to the complex level of training involved with a worker-owner co-operative, Equal Exchange does ask for a two-year commitment to employment. This position will work out of either West Springfield, MA or West Bridgewater, MA.

Job Description

  • Regular, non-exempt position, worker-owner track
  • Hours: flexible
  • Benefits: health/dental/vision insurance coverage, vacations, holidays, sick days, eligibility for worker ownership
  • Reports to Sales Manager or Sales Director
  • Responsible for: Delivering and merchandising Equal Exchange product at local accounts; fulfilling related warehouse duties. Goals and regional office support as determined by supervisor.


  • An interest in the mission of Equal Exchange.
  • An interest in natural foods grocery retailing and dealing with store workers and their consumers.
  • Ability to communicate and problem solve effectively with customers and team members.
  • Ability to manage time and responsibilities.
  • A desire to learn and contribute to the success of the organization.
  • Enjoy working as part of a team.
  • An ability to do extensive lifting is required (up to 70 lbs).
  • An ability to pay attention to detail and work accurately while managing multiple deadlines.
  • Basic understanding of English.
  • Requires a valid driver’s license.
  • Willingness to do other tasks and travel as needed to support the team as requested by the supervisor.
  • Comfortable driving and maneuvering large vehicles.

DSD Responsibilities


  • Deliver and Merchandise Equal Exchange products
  • Inventory management/ FIFO (first in first out)
  • Oversee and document Equal Exchange display maintenance (sale tags, etc.)
  • Process order paperwork
  • Pick, pack and load orders at warehouse
  • Maintain a clean, orderly delivery vehicle, including routine maintenance schedule as delegated by Supervisor
  • Maintain customer relationships and provide a high level of customer service to DSD accounts

Warehouse Duties

  • Receive and unload deliveries and transfers, including receiving into computer system
  • Ensure product rotation
  • Maintain a clean, orderly storage area
  • Keep track and log discrepancies & damage issues
  • Participate in maintaining accurate inventory
  • Assess inventory needs, including ordering transfers of product


  • Participate with department teammates to continuously improve our practices and systems. Work in a team-based system with Sales, Customer Service, and other co-workers to build an effective, efficient organization.
  • Take on special responsibilities after showing competency in core areas.

Co-op Development:

  • Participate in staff, team, department and educational meetings
  • Understand our producer partners, trading policies and the Fair Trade movement
  • Understand and participate in our worker cooperative model


To apply, please send your resume, cover letter and answers to the following to

1. Why are you interested in becoming part of worker-owner sales/distribution team?

2. What should Equal Exchange's role be in the current fair trade market?

3. What role do you think the Northeast DSD Rep plays in the livelihood of small scale farmers that we support?