DSD Team Member (based in Springfield, MA) | Equal Exchange
Accessibility help

DSD Team Member (based in Springfield, MA)

Job Description

  • Employment Status: Full time, exempt position on the worker-owner track.
  • Hours: 40-45 hours per week
  • Benefits: Health/dental/vision insurance coverage, paid vacations, paid holidays, paid sick days, eligibility for worker ownership
  • Department: Sales
  • Report to: East Sales Director
  • Responsible for: Support DSD Program and team including but not limited to: processing and packing orders, warehouse maintenance, deliveries to stores, back up for other DSD drivers, product selling, account development

Qualifications

  • An interest in the mission of Equal Exchange
  • Experience with or interest in working for a cooperative organization preferred
  • Ability to communicate well with customers, team members and staff
  • Ability to problem solve
  • Ability to effectively manage time and responsibilities
  • Ability to work independently
  • Driver's license

Responsibilities

Order Processing and Fulfillment

  • Coordinate logistics and communication product inventory
  • Participate in analysis of product placement, promotion implementation at the store
  • Communicating out of stocks to customers
  • Checking DSD email for orders
  • Order entry
  • Posting fulfilled orders
  • Transfer Orders support and coverage for team

Delivering to stores

  • Safe and timely driving to locations
  • Coordinating with store staff when necessary
  • Merchandising product in store when necessary
  • Back up DSD driver coverage
  • Following safety guidelines in store (specifically around Covid-19)

Account Development

  • Selling in product/developing product lines with customers at stores, by email, by phone
  • Updating product photos to shared drive / keeping track of opportunities at accounts
  • Fielding customer orders and inquiries supporting the east sales team

Apply

To apply, please send a cover letter, resume, and answers to the following to: apply@equalexchange.coop.

Application Questions:

1. Describe your image of a strong DSD relationship between a store and Equal Exchange.

2. What is the most important function of a small warehouse?

3. How do Equal Exchange supply chains impact farmers and consumers?